Smart Remote Service 2026 in Berlin, Germany

Smart Remote Service 2026 is an industry conference in Berlin that brings together leaders in remote and digital service, sales, and product teams to discuss hands-on how service becomes a revenue engine and how data turns into fuel for new business models.

The vibe here isn’t “trade show” in the classic sense, but business-focused and genuinely close-knit: fewer random passersby, more targeted conversations and meetings that get straight to the point. That’s exactly why Smart Remote Service is often chosen by people who care less about “booth views” and more about real contacts and real projects.

About Smart Remote Service 2026: what to expect

The conference focus is smart services and predictive maintenance in mechanical engineering and industrial manufacturing, plus the technologies that make remote service secure, scalable, and profitable: data integration, connectivity, cybersecurity, AI-based anomaly detection, and real-time visualization.

• Real-world case studies from practitioners: how companies redesign service, sell digital services, and improve the customer experience.
• Interactive formats instead of monologues: workshops, roundtables, “challenge your peers”, world-café sessions.
• Matchmaking and One2Ones: meetings with the right people are scheduled in advance via the organizer’s platform.

Who will benefit most from Smart Remote Service

Smart Remote Service is built for people responsible for service, digital transformation, and commercial outcomes. Audience-wise, the event is geared toward engineering, mechanical engineering and manufacturing companies, as well as adjacent industries like automotive and medtech.

• Heads of remote service and after-sales who want to reduce downtime and accelerate customer support.
• Directors of digital services, connectivity, and industrial analytics who care about data, integrations, and secure remote access.
• Sales and product teams bringing smart services to market, shaping the value proposition and building a clear monetization model.
• IT/OT and cybersecurity teams, where remote service must be fast, but rigorously protected.

Smart Remote Service video

Below is a public video interview connected to the conference, where an industry representative shares perspectives on the topic and expectations.

Smart Remote Service history: how the community grew

Smart Remote Service has been held in Berlin for many years and, according to the organizers, is now taking place for the 16th time. It’s a rare case where a stable professional community has formed around remote service, with recognizable formats and a year-by-year agenda people follow.

In 2023, for example, the conference took place at Hotel Pullman Berlin Schweizerhof and brought together more than 200 remote and digital service professionals, along with sales and product teams.

Benefits of Smart Remote Service: the numbers and the format that speeds up deals

The strength of Smart Remote Service isn’t “exhibition hall space”, but the density of connections and the quality of guided networking. This is an event built around meetings that are hard to arrange through email threads and calls alone.

• 451+ participants on site and 400+ decision makers according to the organizer’s event guide update.
• 2.5 days live on-site and 35+ hours of live networking, plus 2 evening networking sessions.
• 162+ speakers and moderators from the field, offering a broad view of real approaches and tools.
• Matchmaking and Managed One2Ones: you don’t come “hoping for luck” — you come with conversations already scheduled.

The exhibition area isn’t published in open materials, because this is a hotel-based conference with a partner zone, demo formats, and meetings — not a classic trade fair measured by halls and square meters.

Well-known companies at Smart Remote Service 2026: who you’ll meet

The event’s partner page lists companies participating as business partners. Below are up to six recognizable brands worth tracking if you’re planning meetings and comparing solutions.

• TeamViewer. The logic is clear: remote access, support, and industrial remote operations are the backbone of modern service. The company highlights business value through reduced downtime, higher productivity, and stronger support for frontline teams.

• Salesforce. For service teams, this is about a “single view of the customer”: when sales, service, and IT run in one system, smart services are easier to sell and measure. Salesforce adds a strong CRM angle and a clear customer experience focus to the conference.

• ServiceMax (PTC). The focus here is service lifecycle management: field service, spare parts, technical communications, cost control, and uptime. A useful stop if you want to connect remote service and field service into one managed operating model.

• Panasonic Connect Europe. The company works in B2B solutions and connects purpose-built hardware with IoT and AI approaches to improve customer-site operations. A strong contact if you’re looking for a “device + data + service” stack.

• IFS Deutschland. Positioned around industrial AI and an enterprise platform spanning ERP, EAM, SCM, and FSM. If you’re building service as a scalable operating system, IFS is one of the obvious anchors for deeper conversations.

• Kontron AG. The company promotes Field Service Management with integration into ITSM/ERP/CRM via APIs, plus mobile workflows for field teams. A good fit if your goal is faster planning, less manual work, and standardized processes.

What solution categories are featured at Smart Remote Service

Smart Remote Service doesn’t aim for “everything for everyone”, but for specific technology tracks that directly impact service performance and data monetization.

• Remote service and secure remote access: remote diagnostics, support, equipment access, secure connectivity policies.
• Predictive maintenance: predictive models, condition monitoring, AI anomaly detection, downtime reduction.
• Data integration and IIoT: data collection and harmonization, connectivity, platforms for visualization and decision-making.
• AR/VR and assisted reality: remote support for engineers, smart glasses, real-time on-site guidance.
• Field Service Management: visit planning, routing, mobile apps, SLAs, and reporting.
• Customer management and service models: packaging digital services, pricing, selling smart services, and retention.

Visitor tips for Smart Remote Service: how to get the most out of 2–3 days

At Smart Remote Service, the winners aren’t the ones who come “just to listen”, but the ones who build a chain of conversations and decisions. Here are a few practical steps that truly pay off.

• Schedule your One2Ones early. Matchmaking and managed meetings are a major reason people keep coming back. Draft 5–7 sharp questions and send meeting requests before day one.

• Don’t skip the Icebreaker and networking dinner. Evening formats are designed for introductions without the “formal tie”, and it’s often where the conversation starts that turns into a concrete project the next day.

• Ask for “short demos” in the partner zone. Request one scenario you could implement in 60–90 days: you’ll grasp value faster and compare solutions without noise.

• Build a mini-route by themes: secure remote access, analytics and predictive maintenance, FSM and mobile workflows. Then the agenda turns into a coherent strategy, not a set of disconnected talks.

• Hidden tip: after a strong session, approach the speaker immediately, while the audience is still nearby. It’s normal here, and you can easily get in touch with the expert you need.

Important: the venue and dates can change from year to year, so before you travel, check the latest details on the official event page and in the ticket sections.

How to attend and showcase your solution at Smart Remote Service 2026

For companies that want to stand out at Smart Remote Service 2026, there are usually a few paths: attending with a delegation, speaking with a case study, or joining as a business partner with demos and meetings. The exact package depends on your goal: lead generation, branding, conversations with specific accounts, or launching partnerships.

• Define your participation goal and a shortlist of target companies you want to meet.
• Choose a format: delegate, speaker, or partner participation with demos and One2Ones.
• Prepare materials: case studies, ROI arguments, implementation scenarios, a concise 10-minute demo.
• Pre-book meetings through matchmaking so your calendar is full before the event begins.

At ESBAU, we’ll help you show up in a way that makes people come to you first. If you’re planning a partner zone presence or a demo area, order an exhibition stand build with ESBAU: we’ll design, produce, and install a solution “built for your goal”, so it drives meetings and leads, not just “takes up space”.

Need a fast start without lengthy approvals? Then choose exhibition stand rental with ESBAU: you get a clean, functional stand and a transparent budget, while your team focuses on meetings and presentations.